Basic Plan

Enquiry Tracking

Never lose a lead again. Track every enquiry from first contact to admission with structured follow-ups, staff assignment and conversion monitoring.

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Complete Visibility

See every enquiry and its current status at a glance from one central dashboard.

Structured Follow-ups

Set follow-up dates and get daily reminders. Log every interaction with full history.

Conversion Analytics

Track your enquiry-to-admission conversion rate with date-range reports.

Capture & Organise Every Lead

Lead Capture & Source Tracking

Record enquiries from walk-ins, calls, website forms and referrals. Track which source generates the most admissions.

Staff Assignment

Assign enquiries to specific counsellors with accountability. Counsellors see their pending enquiries on the dashboard.

Custom Enquiry Forms

Embed enquiry forms on your website. All online submissions flow automatically into the tracking dashboard.

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Track Follow-ups & Convert to Admissions

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Follow-up Reminders

Set follow-up dates and get dashboard reminders for today's pending calls and visits. Never miss an opportunity.

Status Pipeline

Move enquiries through stages — New, In Progress, Demo Given, Admitted, Not Interested — for full pipeline visibility.

Conversion Reports

View overall conversion ratios and monthly trends. One click converts an enquiry directly into a student admission.

Frequently
asked
questions

How do I add a new enquiry?

Go to Enquiries, click "Add Enquiry", enter the student name, contact, batch interest and source. It appears in the list immediately.

Can I assign enquiries to specific staff?

Yes. Each enquiry can be assigned to a counsellor. They see pending enquiries on their dashboard and 'My Enquiry' as a dedicated page to view assigned enquiries.

How do follow-up reminders work?

When you log a follow-up, you set a next follow-up date. That enquiry appears in "Today's Follow-ups" on the dashboard on that date.

Can I convert an enquiry directly into an admission?

Yes. Once marked "Admitted", click "Convert to Student" and all details are pre-filled in the admission form — no re-entry needed.

What conversion reports are available?

Reports by date range showing total enquiries, follow-ups completed, conversions and drop-offs — filterable by source, academic-year and staff.

Ready to grow your admissions?

Book a free demo and see how Class Matrix helps you convert more enquiries into paying students.

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